Q: What do I need to bring for my dogs visit?
A: A bed or blanket of no great value, food in a sealed, labeled container, medications with instructions with any aids required for them to take the medication, toys that your dog can have unsupervised, and a collar. No need to bring bowls unless they use a slow feeder.
Q: Do you accept dogs that have not been neutered?
A: Yes we do. However we do not take females while they are actively in heat.
Q: What vaccinations are required?
A: Dogs require Bordetella, DHPP and rabies vaccines. Cats require FVRCP and rabies vaccine. Flea and tick medication are highly recommended, we are located in the woods a natural habitat for ticks.
Q: What type of payment to you accept?
A: Cash or E-transfer.
Q: Do you require a deposit?
A: A 50% deposit is required to secure your reservation. Deposit is refundable if cancellation is received via text or email minimum 4 days before your scheduled stay.
Q: What are your hours?
A: Pick up or drop offs Monday-Friday 9am to 7pm, Saturdays-Sundays 9-10:30am and 3-4:30pm. We ask that you call or text 30 minutes prior to your arrival.
Q: Can you accommodate raw diets?
A: Yes we have both a refrigerator and freezer on site to accommodate raw food.
Q: What happens if my pet should become ill during their stay?
A: You or your emergency contact will be contacted immediately. If we feel that the situation is urgent we will contact your vet, in the event your vet can not see your pet in a timely manner they will be brought to an emergency care vet. Vet bills are the responsibly of the owner. There may be additional charges depending on the situation.
Q: Can my dogs share a kennel?
A: It is possible for some pairs to share a kennel, you will need to call to discuss your specific needs.
Q: Can my dogs have separate kennels and share play time together?
A: Yes your dogs may have their own kennel space and be brought together for play time.
Q: My dog does not get along well with other dogs, will this be a problem?
A: No our guests have their own indoor and outdoor runs. They are not required to interact with other guests.
Q: How many play times does my pet get in a day? A: Your pets will get 3-6 play times a day depending on weather. When the weather is unfavorable they will get more frequent but shorter play times.
Q: My dog has a history of escaping, how are your yards secured?
A: Our outdoor runs have 6 foot high chain link fences as well as our play yards. There are five runs that are fully covered and must be requested. If your dog can jump over this height they may not have access to our play yards. Safety of your pet is our number one concern.
Q: Can I schedule a bath for my dog at the end of their stay. A: Unfortunately we are not set up to bathe or groom pets at this time.